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**Refund and Returns Policy**
At Alphasys, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your options and obligations.
**1. Returns**
We accept returns of unused and unopened products within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
**2. Return Process**
To initiate a return, please contact our customer service team at [email address] to request a Return Merchandise Authorization (RMA) number. You will be responsible for the return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item).
Once you have received your RMA number, please securely package the item and include the RMA number on the outside of the package. Ship the item to the address provided by our customer service team.
**3. Refunds**
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and for the funds to appear in your account, depending on your payment provider.
**4. Exchanges**
If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item on our website.
**5. Non-Returnable Items**
Certain types of items are non-returnable, including:
– Gift cards
– Downloadable software products
– Clearance or sale items
**6. Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately at [email address] so that we can resolve the issue promptly. We may require photo evidence of the damage or defect to process your claim.
**7. Contact Us**
If you have any questions or concerns about our Refund and Returns Policy, please contact us at contact@alphasys.fr
This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
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sas alphasys
47 rue louis pasteur
34500 béziers
SIRET: 98393033000011
TVA: FR07983930330
+33 7 83 34 36 54
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